Student Complaints

Any student enrolled on a programme leading to an award of the University of Wales is able to use the University’s Complaint Procedure.

The procedure covers many areas of the student experience and may apply to complaints arising from a student’s educational experience, complaints in respect of academic or administrative support and allegations of harassment or discrimination by staff.

In all cases the University would aim to see complaints resolved within a student’s institution and with minimum formality. Where this is not possible, however, this procedure should be used.

HOW TO SUBMIT A COMPLAINT

If you wish to submit a complaint to the University, you must complete the Complaints Form and submit it to appealsandcomplaints@wales.ac.uk

Please note that this procedure does not apply to appeals against academic decisions or fitness to practice decisions, for which separate University of Wales procedures exist.